What is Good Customer Service?

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Connections.  They are so fundamental to our success, well being, and happiness as humans.  There are over seven billion other humans on this earth for us to connect with.  How will we do it?  We may not connect with a hairsbreadth of this population, but one thing is for sure, the connections we make are important… Continue Reading


From ICD-9 To ICD-10

With ICD-10’s mandatory October 1st deadline approaching fast and furiously (I know you think summer just started, but believe me folks, Labor Day is right around the corner), a lot of information remains uncertain.  What are ICD-10 codes?  How will they impact my practice?  What are the differences between ICD-9 and 10? Fear not, like… Continue Reading


When Will Medical Professionals

Steve Jobs famously said that “laptops are like trucks. They’re going to be used by fewer and fewer people. This transition is going to make people uneasy.” Will this be true in healthcare? The evolution has been quick: We’ve gone from mainframes to mini computers to desktops and servers seemingly in the blink of an eye. Now… Continue Reading