The Importance of Customer Loyalty and Retention

Picture this scenario, a scenario we all find ourselves in on a fairly regular basis: You’re a customer shopping numerous options until you choose the company that provides the product you want.  More times than not, you do your due diligence and vette out the best from the less desirable offerings of the same product… Continue Reading


Rotating Faxes Within drchrono

Customers now have the ability to rotate faxes within the message center and any fax that is rotated is auto saved. There is no need to hit save each time a rotation is set. Please view the below images to get a better idea of how this functionality works. This is what you’ll first see:… Continue Reading


What is Good Customer Service?

2 Comments

Connections.  They are so fundamental to our success, well being, and happiness as humans.  There are over seven billion other humans on this earth for us to connect with.  How will we do it?  We may not connect with a hairsbreadth of this population, but one thing is for sure, the connections we make are important… Continue Reading


From ICD-9 To ICD-10

With ICD-10’s mandatory October 1st deadline approaching fast and furiously (I know you think summer just started, but believe me folks, Labor Day is right around the corner), a lot of information remains uncertain.  What are ICD-10 codes?  How will they impact my practice?  What are the differences between ICD-9 and 10? Fear not, like… Continue Reading



Food Dyes Debate Draws On

1 Comment

This past week, an article was published in the New York Times entitled Artificial Dye Safe to Eat, Panel Says. In it, they argue that an expert panel has concluded that there is no proof that artificial food colorings cause hyperactivity in most children. This government panel further decided that there is no need for… Continue Reading