New Feature: Fax Image Enhancement for Outbound Faxes

2 Comments

Enhancing Image Quality of Outbound Faxes

Fax is an old technology that delivers images through the transmission of audio tones through telecommunication lines. Due to technical nature of faxes, the quality of service can be inconsistent. Sometimes, when faxes are sent, image quality is poor and hard to read. As a result, the drchrono EHR now helps you improve your outbound fax legibility. Our new Fax Image Enhancement feature allows you to boost the contrast and brightness of a fax to save and accentuate finer details that would otherwise be lost in a transmission. Note that though this feature does not guarantee a high fidelity image and is designed to provide you flexibility with documents that are known to frequently appear illegible.

The image enhancement feature is available whenever you use the drchrono EHR to send a fax, regardless if the fax is a referral, patient document, or another file. Simply check the ‘Enhance Image’ checkbox and your fax will be sent with a higher contrast and brightness.

fax-enhancement-feature

Common cases of illegible or blurry faxes that the fax image enhancement tool can help with are:

  • Small text or small images
  • Grey text on a grey background
  • Fine lines or fine details
  • Documents rich in color
  • Faxes of document scans,  scans of scans, or faded documents.

Use Case Example: A faxed spreadsheet has fine lines that disappear when faxed. By using the fax image enhancement tool to improve contrast, these lines become more apparent in the sent fax.

fax-enhancement-result

 

The fax image enhancement tool is immediately available in your drchrono EHR. Since images are distorted during transmission, received faxes (post-transmission) cannot be enhanced with this tool — only outbound faxes may be enhanced. If you have reason to believe that an outbound fax may suffer in legibility, give our fax image enhancement tool a try.

Support Links

Using the Fax Enhancement Tool: https://support.drchrono.com/hc/en-us/articles/236032087

Screen Shot 2016-10-07 at 9.44.07 AM Article by Thomas Your, Retention Specialist, drchrono

Thomas produces product content backed with data as part of the Customer Success team at drchrono. Thomas has been working in healthcare and technology since 2011 with a focus on data analysis in wearable medical devices. Thomas holds a B.S. in Biomedical Engineering from Boston University, minoring in Computer Engineering and Business Administration & Management.

2 thoughts on “New Feature: Fax Image Enhancement for Outbound Faxes

  1. Mr. Your,
    Thank you as always for the write-up. I have a suggestion, could you cross-link your new feature blog with the support articles? For example this blog post contains a use case example which is missing from the support article. Also users cannot always determine how up-to-date a support article is, because there is no publication date on the support site.

    (https://support.drchrono.com/hc/en-us/articles/236032087)

    Thanks to the drchrono team for the new faxing feature. I know lots of people are sharing ideas about drchrono’s faxing workflow on the uservoice site.

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